Field Quality Support
Core
Lead quality support for China customers, managing complaints, root cause analysis, and audits for semiconductor products.
Role type
Senior Field Quality Support Engineer
Builds
Customer satisfaction and quality resolution for semiconductor components
Domain
Semiconductor manufacturing and quality control
Deliverable
client delivery
Required skills
Semiconductor manufacturing process knowledge, Failure analysis, 8D problem solving, FMEA, SPC, Root cause analysis, Customer relationship management, Technical communication in English and Mandarin
Preferred skills
Experience in wafer fab technical roles, Quality continuous improvement methodologies
Technologies
8D, FMEA, SPC
Responsibilities
Own customer relationship for China market from quality perspective, Lead customer quality issues and verify complaints, Coordinate internal parties to drive root cause and corrective actions, Manage quality alerts and recalls including quarantine and return goods, Organize review meetings with key account customers, Manage customer visits and audits
Seniority
Senior, hands-on IC