Field Quality Engineer - Data Center
Core
Ensuring highest levels of quality in semiconductor products and services by managing customer relationships, resolving quality concerns, and monitoring performance metrics.
Role type
Field Quality Engineer
Builds
Semiconductor products and services for enterprise customers
Domain
Semiconductor industry / Data Center infrastructure
Deliverable
client delivery
Required skills
Quality management, customer relationship management, issue escalation, data analysis (PPM, KPIs), cross-functional collaboration, documentation, negotiation
Preferred skills
SiC knowledge, Semiconductor knowledge, Data Center framework and architecture knowledge
Responsibilities
Clarify and resolve customer quality concerns, visit customers to discuss quality topics and follow up on open issues, monitor and promote commitments to customers (cycle time, response time, PPM), gather and route customer information to internal teams, escalate critical customer matters, monitor quality performance at customer sites, share customer evaluations and request corrective actions, collaborate with Sales, Customer Service, and Technical Marketing
Seniority
Senior, hands-on IC