Process Excellence Lead
Core
Execute the implementation, standardization, performance monitoring, and continuous improvement of global immigration delivery processes using Lean Six Sigma methodologies.
Role type
Senior Associate/Manager, hands-on individual contributor
Builds
Practical ways of working, service expectations, process documentation, and measurable operational improvements for global immigration delivery
Domain
Professional services / Immigration operations / Operational Excellence
Required skills
Lean Six Sigma, DMAIC, root-cause analysis, process mapping, SOP creation, SLA monitoring, data analytics, change management, stakeholder collaboration
Preferred skills
Experience in immigration operations, service delivery, or professional services environment
Technologies
None explicitly stated
Responsibilities
Analyze workflows to identify inefficiencies and bottlenecks; Apply structured continuous improvement methodologies to improve service delivery effectiveness; Monitor operational performance against established SLA targets; Create and maintain process maps, SOPs, and playbooks; Use operational data to identify trends and support performance reporting; Partner with cross-functional teams to implement corrective actions and sustainable improvements.
Seniority
Senior Associate/Manager, hands-on IC