Tax Customer Service Specialist - Fixed Term
Core
First point of contact for Canadian and US tax clients, handling queries via email and phone, coordinating deadlines, and liaising between local offices and Vialto Partners.
Role type
Customer Service Specialist (Tax Compliance)
Builds
Client support services for cross-border tax compliance and risk assessment
Domain
Global mobility services / Tax compliance
Deliverable
client delivery
Required skills
Customer service, MS Office and Google Suite proficiency, written and verbal communication, report generation, document management (filing, scanning, mailing)
Preferred skills
Ability to work under pressure, flexibility with work schedule, self-motivation
Technologies
MS Office, Google Suite
Responsibilities
Handle client queries via email and phone, coordinate deadlines and file status between VVN and local offices, schedule consultations with tax staff, triage and respond to client inquiries, escalate inquiries to local office teams, run service status reports, connect with government agencies and foreign offices, support administrative functions like document assembly and couriering
Seniority
Individual Contributor, entry to mid-level