Manager, Global Business Office
Core
Manager supporting governance, strategic planning, and executive communications for Ford's Customer Service Division (FCSD) leadership team.
Role type
Manager, Business Office
Builds
Executive narratives, KPI reports, and strategic initiatives for FCSD leadership
Domain
Automotive (Parts, Service, Accessories)
Deliverable
dashboards & analysis
Required skills
Strategic planning, KPI reporting, executive communications, data synthesis, project leadership, operational excellence, stakeholder management, presentation design, internal controls, AI tool adoption
Preferred skills
Advanced proficiency in Microsoft digital tools (Copilot, LLMs)
Technologies
Microsoft Copilot, LLMs, SharePoint
Responsibilities
Support monthly/quarterly reporting cadence and KPIs; Lead preparation of executive presentations and external-facing materials; Manage governance calendar and internal communications; Lead strategic projects and modernize processes using AI tools
Seniority
Manager, hands-on IC