FPI Quality Engineer
Core
Voice of the Customer for Ford Pro, monitoring and resolving quality concerns for Connected Vehicle features using data analytics and fleet feedback.
Role type
Quality Engineer (Connected Vehicle)
Builds
Quality Framework for Connectivity Features and improved customer experience metrics
Domain
Automotive / Connected Vehicles / Telematics
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
data analytics, reporting, dashboard management, querying large datasets, quality issue resolution, stakeholder engagement
Preferred skills
Connected Vehicle quality experience, JIRA, GCP, Python, QA Testing, defect tracking, Six-Sigma, vehicle electrical architectures
Technologies
GCP, Python, JIRA
Responsibilities
Monitor and prioritize customer quality concerns from fleet and business accounts; Resolve quality issues related to critical metrics; Use Connected Vehicle Data to address early issues; Drive investigations to deliver quality metrics; Support creation of a comprehensive Quality Framework; Benchmark quality indicators internally and externally; Propose methods to reduce manual work in quality management
Seniority
Mid-level, hands-on IC
