Customer Engagement Coordinator
Core
Acts as the customer point-of-contact for Product Line operations, driving contract revenue, profitability, and receivable management while ensuring service delivery compliance.
Role type
Senior Account/Project Coordinator (Oil & Gas Services)
Builds
Service delivery operations for deepwater cementing projects
Domain
Oil & Gas / Deepwater Cementing
Deliverable
client delivery
Required skills
deepwater cementing technical design, service delivery operations, contract revenue management, cost estimation, risk assessment, job design optimization, invoice dispute resolution, service quality management
Preferred skills
none stated
Technologies
business systems, field tickets
Responsibilities
Capture and update customer activity for service delivery visibility, identify and capture sales leads outside existing contract terms, compile and review cost estimates for technical proposals, assess job risks during requirement analysis, communicate recommendations to mitigate unplanned events, ensure job deliverables are accurate and delivered on time, coordinate regular service quality meetings with the customer, proactively identify and resolve invoice disputes.
Seniority
Senior, hands-on IC