Account Manager
Core
Execute end-to-end delivery and management of digital content across multiple distribution platforms, ensuring operational excellence and high-quality content execution.
Role type
Client Services Account Manager
Builds
Digital content delivery across multiple platforms for communications and media companies
Domain
Digital media, content distribution, and operations
Deliverable
product features
Required skills
Client services support, metadata management, content ingestion workflows, quality control processes, expectation management, cross-functional collaboration, multi-priority management, detail orientation
Preferred skills
Experience in digital media or technology, ability to translate client requirements into internal direction, workflow efficiency identification
Technologies
VOD platforms, XML, metadata mapping tools, content scheduling systems
Responsibilities
Manage day-to-day client account support including requests, questions, follow-ups, and billing; Oversee ingestion, quality control, and publishing of content schedules and metadata; Configure and maintain VOD platform profiles and delivery specifications; Troubleshoot metadata, XML, artwork, and media package exceptions; Track client deliverables to ensure accuracy and SLA alignment; Monitor package performance and report on operational metrics; Coordinate with internal operations teams for new launches and client requirements; Collaborate with business and sales teams to meet deadlines; Maintain clear communication regarding status and timelines.
Seniority
Individual Contributor
