SAP ERP Service Delivery Manager
Core
Overseeing the delivery of SAP services to clients, ensuring high customer satisfaction, and managing the performance of the service delivery team.
Role type
Senior IC SAP ERP Service Delivery Manager
Builds
SAP ERP services and S/4HANA implementations for enterprise clients
Domain
Enterprise Resource Planning (ERP) / SAP / Cloud
Deliverable
client delivery
Required skills
SAP module expertise (FICO, HCM, SD, MM, WM, PP, EWM), S/4HANA implementation, AMS project management, pre-sales support, budget management, team leadership, KPI tracking, issue resolution
Preferred skills
Cloud experience, deep knowledge in specific SAP modules, readiness to learn new technologies
Technologies
SAP S/4HANA, SAP ERP, UiPath
Responsibilities
Oversee delivery of SAP services meeting client requirements and deadlines, act as primary client contact for issues and satisfaction, lead and manage service delivery teams, track and report performance via KPIs, resolve issues impacting delivery, manage service delivery budgets, implement continuous improvement initiatives
Seniority
Senior, hands-on IC with management responsibilities
