Service Monitoring Engineer
Core
Leading 1st Level proactive and reactive maintenance activities to ensure service availability and performance alignment with SLAs.
Role type
1st Level Service Monitoring Engineer
Builds
Service availability and performance for telecom customers
Domain
Telecommunications / Network Operations
Required skills
Network monitoring tools, Ticketing systems, Alarm handling, Incident identification, Capacity investigation, Telecom infrastructure knowledge, Troubleshooting
Responsibilities
Engage in 1st Level Service Monitoring and Event Management, Manage Service and Resource Alarm Handling, Contribute to Resource and Service Performance Monitoring, Oversee Security Event Monitoring, Facilitate Incident Identification, Support Capacity and Performance Investigations