Charging Support Engineer
Core
Support Ericsson Charging systems in live customer networks in Saudi Arabia, resolving incidents, analyzing logs/protocols, and ensuring network stability and SLA fulfillment.
Role type
Senior IC Charging Support Engineer
Builds
Service availability and performance for CSP customers
Domain
Telecom / Charging Systems (BSS)
Deliverable
client delivery
Required skills
Ericsson Charging (OCS/IN/SDP), Telecom protocols (Diameter, SS7/SCCP, SIGTRAN, CAMEL/INAP, HTTP/REST, SOAP), Linux/UNIX, Scripting (Bash, Python, Perl), SQL/Oracle/PostgreSQL, OSS/NMS tools, Cloud/Virtualization (VMware, OpenStack, Kubernetes), 5G Core concepts
Preferred skills
Arabic language, Customer support experience
Technologies
Ericsson Charging, OCS, IN, SDP, Diameter, SS7, SCCP, SIGTRAN, CAMEL, INAP, HTTP, REST, SOAP, TCP, UDP, Linux, UNIX, Bash, Python, Perl, SQL, Oracle, PostgreSQL, VMware, OpenStack, Kubernetes, OSS, NMS
Responsibilities
Resolve complex incidents and service requests with root-cause analysis; Analyze logs, protocols, and signaling to isolate faults; Execute configuration changes and workarounds; Perform health checks and drive preventive actions; Support software updates and patches; Collaborate with Global Support and Product Development on escalations; Analyze capacity and present incident trends.
Seniority
Mid-Senior, hands-on IC
