Senior PIDS Support Engineer
Core
Deliver expert technical support for Packet Core product introduction, deployment, and customer operations, resolving complex network issues to ensure system reliability.
Role type
Senior IC support engineer (telecom core network)
Builds
Customer network solutions and operational stability for telecom operators
Domain
Telecommunications / Mobile Core Network
Deliverable
client delivery
Required skills
Packet Core troubleshooting, 4G/5G core components (EPC/5G), NFV/cloud-native deployments, container orchestration (Kubernetes), IP protocols and routing, Linux/Unix environment
Preferred skills
Mentorship of junior engineers, cross-functional collaboration
Technologies
Kubernetes, GTP, NGAP/S1AP, PFCP, Diameter, SIP, SCTP, EPC, 5G core functions (AMF, SMF, UPF, PCF, NSSF, AUSF, UDM, NRF)
Responsibilities
Diagnose and resolve technical problems to minimize operational impacts; Provide advanced support for FLV, FFI, and deployment; Troubleshoot mobile/core network components; Take active part in emergencies for fault isolation and restoration; Collaborate with product teams for feedback; Mentor junior support engineers
Seniority
Senior, hands-on IC