Customer Network Support Engineer
Core
Lead investigations and drive resolution of complex L2/L3 incidents for IMS, 5G Core, and Cloud Core environments to restore customer networks and ensure service stability.
Role type
Senior IC network support engineer (5G/IMS)
Builds
Reliable 5G Cloud Core and IMS solutions for NACI customers
Domain
Telecommunications, 5G Core, IMS, Cloud Networking
Required skills
IMS architecture and call flows, SIP/SDP protocols, Diameter protocols, Linux administration, virtualization and cloud concepts, network troubleshooting and analysis tools, scripting and automation
Preferred skills
Vendor-specific IMS implementations, VoLTE/VoWiFi/VoBB fundamentals, incident and problem management practices, SLA awareness
Technologies
Linux, OpenStack, VMware, Kubernetes, tcpdump, Wireshark, Grafana, Prometheus, Ansible, Python, bash
Responsibilities
Lead investigations and drive resolution of complex L2/L3 incidents, Restore customer networks and services during critical incidents, Analyse system behaviour and identify root causes, Collaborate with product and delivery teams for safe release introductions, Communicate with customers and stakeholders during high-pressure incidents, Drive operational efficiencies through automation and knowledge sharing
Seniority
Senior, hands-on IC