Technical Solution Engineer
Core
Handling customer-reported problems and performing fault analysis, troubleshooting, and corrective maintenance for Ericsson's network infrastructure.
Role type
Support Engineer (Network Operations)
Builds
Network stability and resolution of customer issues
Domain
Telecommunications / Network Infrastructure
Deliverable
client delivery
Required skills
Configuration management, CSR handling, Fault analysis, E2E troubleshooting, HLR/MSS/IMS/UDM handling, Emergency handling, Software updates, New Features implementation
Responsibilities
Handling customer issues, Emergency handling, Software Update Management (SUM) handling, Knowledge Management, Remote Service Gateway (RSG) operations