Service Support Specialist - Telecommunications
Core
First-line support specialist for Ericsson Private 5G (EP5G) networks, acting as the primary point of contact for enterprise customers to monitor, troubleshoot, and resolve incidents and service requests.
Role type
Tier 1 Service Support Specialist (Telecommunications)
Builds
Service assurance and operational stability for enterprise private 4G/5G networks
Domain
Telecommunications / Private 5G / Network Operations
Deliverable
client delivery
Required skills
4G/5G mobile network fundamentals, IP networking (TCP/IP, routing, VLANs, DNS, DHCP, VPN), incident management, ticket lifecycle management, fault isolation, network management concepts, troubleshooting, documentation
Preferred skills
Experience with Ericsson Private 5G, RAN/Core network concepts, Service Desk/NOC experience
Technologies
EP5G Network Management Portal (NMP), operational dashboards
Responsibilities
Monitor EP5G network health and service status, perform first-level troubleshooting for configuration and connectivity issues, manage support tickets from creation to resolution, escalate complex issues to Tier 2, coordinate field activities, maintain customer communication during incidents, document findings for knowledge base development
Seniority
Individual Contributor, Tier 1