ERC Americas Recovery Architect
Core
Senior technical support and coordination during critical customer network emergencies to restore services quickly and safely.
Role type
Senior IC Emergency Management Architect
Builds
End-to-end emergency response and network stabilization for telecom customers
Domain
Telecom operations and emergency management
Required skills
Emergency handling leadership, E2E fault isolation, complex network troubleshooting, stakeholder management, root-cause analysis, decision-making under pressure
Preferred skills
Experience with 5GC, EPC, Cloud, and IMS technologies
Technologies
5GC, EPC, Cloud, IMS
Responsibilities
Lead emergency handling and coordinate response to restore customer systems; Set priorities and drive progress across technical domains; Lead E2E fault isolation and resolution of complex network issues; Provide clear communication to customers and stakeholders during high-pressure situations; Remove barriers affecting recovery; Contribute to post-event reviews and improvement activities; Share expertise to develop effective emergency-handling practices
Seniority
Senior, hands-on IC
