HWS Support Operations Management
Core
Manage and streamline hardware service delivery processes, warehouse operations, and logistics for telecom equipment in Mexico.
Role type
Senior Service Delivery Operations Manager
Builds
Hardware service delivery models, warehouse operations, and logistics systems for telecom operators
Domain
Telecommunications / Hardware Services / Logistics
Required skills
Change and Improvement Management, Audit and Assessment, Risk management, Process Management, Negotiation, Performance Management, Service Delivery Framework Management, Data Analytics, Financial Acumen, Supply Chain Management
Preferred skills
Telecommunications experience, ERP/WMS usage, Mexican customs/trade compliance knowledge, RMA and repair-center processes
Technologies
Microsoft Excel, Power BI, ERP systems, WMS, Order Management Systems
Responsibilities
Manage and streamline Service Delivery processes, oversee performance management and quality frameworks, enable competence build-up and training, maintain compliance with legal/financial directives, uphold data security and E+OHS regulations, manage operational performance across teams and suppliers.
Seniority
Senior, hands-on IC
