Assistant Engineer
Core
1st Level Operations professional coordinating, supporting, and executing reactive/proactive maintenance activities to ensure service availability and SLA performance.
Role type
1st Level Operations Engineer (Telecom NOC)
Builds
Telecom network services and customer experience
Domain
Telecommunications / Network Operations Centre (NOC)
Required skills
Ericsson Operations Engine, Network operation centre (NOC) knowledge, basic telecommunication fundamentals, SLA and RT understanding, GSM call flow knowledge, ITIL basics, Linux basics, Charging System understanding, monitoring tools (OneFM, Grafana), incident management, problem management, ticket creation tools (oneTM, ITSM)
Preferred skills
Quick learner, flexible for Operations requirements
Technologies
Ericsson Operations Engine, OneFM, Grafana, oneTM, ITSM, Linux, GSM
Responsibilities
Monitor services and manage events at the 1st level, assess trends from customer complaints, manage and resolve incidents at the 1st level, escalate and track incidents, initiate problem management and support corrective maintenance execution, monitor and improve customer experience based on use cases, planned activity support & group mail box management
Seniority
Mid-level, hands-on IC