Support Solution Expert
Core
Senior technical authority for complex Packet Core, policy, and Cloud support scenarios, owning critical issues from engagement to resolution for UK customers.
Role type
Senior IC Packet Core Support Solution Expert
Builds
5G Core, 4G EPC, Cloud Native Packet Core, and Policy solutions
Domain
Telecom / Mobile Networks
Deliverable
client delivery
Required skills
5G Core, 4G EPC, Cloud Native Packet Core, policy control, session management, mobility, user-plane troubleshooting, multi-node fault isolation, root cause analysis, incident management, stakeholder management
Preferred skills
Kubernetes, container-based Packet Core, Ericsson support tools, EMEA operator landscapes, support automation
Technologies
5G Core, 4G EPC, Cloud Native, Kubernetes, Ericsson tools
Responsibilities
Provide advanced support for 5G Core, 4G EPC, and Cloud Native Packet Core; Investigate and resolve complex mobility, session, and policy issues; Isolate faults across multi-node, multi-vendor environments; Lead cross-functional recovery during critical incidents; Drive continuous improvement in serviceability and operational resilience; Develop troubleshooting tools and automations; Mentor regional teams and share knowledge.
Seniority
Senior, hands-on IC
