Technical Authority Expert-IP
Core
Alarm analysis, operation-maintenance, troubleshooting, and change request implementation on IP nodes (routers, switches, firewalls, load balancers, security gateways) to ensure service restoration and SLA compliance.
Role type
Senior Network Operations Engineer (IP Domain)
Builds
Network service availability and incident resolution for customers
Domain
Telecommunications / IP Networking
Required skills
IP Networking Protocols (OSPF, ISIS, BGP, MPLS, LDP, RSVP, Segment Routing), Switching (VLAN, STP, VRRP, HSRP), IP Security (IPSEC, GRE, VPN), Vendor Hardware (Cisco, Juniper, Huawei, Nokia, Ericsson), Telecom Service Flows (2G-5G), Root Cause Analysis, Incident Management, 3PP/OEM handling
Preferred skills
Ericsson product knowledge, Spine-leaf Architecture, VX-LAN, F5 Load Balancers, Checkpoint/Fortinet Firewalls
Technologies
Cisco IOS, Juniper Junos, MPLS, BGP, OSPF, ISIS, IPSEC, GRE, VXLAN, Segment Routing, 5G Core
Responsibilities
Supervise ITSM ticket queues to maintain MTTR, Identify root cause of P0-P4 incidents and recommend resolutions, Act as first point of contact for alarm/event/KPI issues, Collaborate with field teams for hardware failures, Perform node health checks and backups, Handle 3PP/OEM support and data analytics
Seniority
Senior, hands-on IC
