Solution Architect - Workforce & FSM
Core
Lead end-to-end solution design, development, and lifecycle management for Workforce Management (WFM) products used to manage field operations, work orders, scheduling, and service delivery across multi-customer and multi-country networks.
Role type
Senior Solution Architect (Workforce Management)
Builds
WFM products for field operations and service delivery
Domain
Telecom operations / Workforce Management
Required skills
Workforce Management solutions (IFS FSM & PSO), .NET (C#), Oracle Database, Web Services, XML/XSL, IIS, AngularJS, HTML5, JavaScript, enterprise integrations, SDLC, cloud-based solutions, DevOps tools (Jenkins, Bitbucket, Ansible), Agile methodologies, ITIL/eTOM
Preferred skills
None stated
Technologies
IFS FSM, PSO, .NET, C#, Oracle, AngularJS, Jenkins, Bitbucket, Ansible
Responsibilities
Lead solution design, development, and delivery for WFM products; Translate business requirements into scalable technical solutions; Own the complete delivery lifecycle including requirements gathering, design reviews, development, testing, deployment, and customer acceptance; Act as technical lead and key interface between customers, product owners, release managers, delivery teams, and stakeholders; Drive security, performance, capacity planning, risk management, and adherence to project SLAs; Support integrations, third-party solutions, customer implementations, training, and go-live activities
Seniority
Senior, hands-on IC
