Support Engineer (Transport - RAN)
Core
Provide technical service and support to customers across RAN and Transport network domains, troubleshooting, analyzing, and resolving network issues to stabilize, maintain, and optimize customer networks.
Role type
Senior IC Support Engineer (RAN & Transport)
Builds
Customer network stability and service delivery according to SLAs
Domain
Telecommunications (Mobile Networks & Transport)
Deliverable
client delivery
Required skills
RAN technologies (GSM, WCDMA, LTE, NR), Transport technologies (microwave, IP, packet, optical), Ericsson MINI-LINK family, Router 6000 series, Optical Fronthaul solutions, TCP/IP, MPLS, OSPF, BGP, Ethernet, Ericsson Radio System products, end-to-end mobile network architecture
Preferred skills
Juniper, Cisco, ETCP Transport Certification, ETCP RAN Certifications, Cloud RAN, virtualization, cloud-native architectures
Responsibilities
Handle customer cases using Ericsson CSR tools, troubleshoot and resolve network faults, act as Investigation Leader for end-to-end CSR investigations, support operational and technical escalations, perform Software Update Management (SUM), provide onsite intervention for customers in Ukraine, participate in Problem Management, Root Cause Analysis (RCA), and Emergency Review Boards
Seniority
Mid-Senior, hands-on IC