Senior Engineer- Fixed Network Service Manager
Core
End-to-end delivery, performance, and continuous improvement of Enterprise/FTTX services, ensuring SLA compliance and high service availability.
Role type
Senior Service Manager (Enterprise/FTTX)
Builds
Enterprise and FTTX network services
Domain
Telecommunications / Fixed Network
Required skills
FTTX ecosystem management, Service Assurance, NOC/Field Operations, PON & Metro-E Architecture, ITIL processes, Major Incident Management, Stakeholder Management, Vendor Management, Root Cause Analysis (RCA), KPI Definition & Reporting
Preferred skills
ITIL certification, PMP, PRINCE2
Technologies
OLT, ONT, BRAS, RADIUS, Metro-Ethernet, Layer 2/3 Networking
Responsibilities
Manage end-to-end service delivery from provisioning to acceptance and restoration; Monitor network performance and fault trends; Lead service recovery during major incidents and outages; Drive root cause analysis and corrective actions; Partner with vendors for rollout and maintenance; Act as single point of accountability for high-value customers; Lead customer service reviews and performance reporting; Define and report KPIs (SLA availability, MTTR, etc.); Ensure ITIL-aligned processes for Incident, Problem, Change, and Service Improvement Management.
Seniority
Senior, hands-on management