Technical Authority TRX
Core
Technical Authority providing end-to-end expertise across Transmission, IP, and service domains to accelerate fault isolation, reduce MTTR, and improve service stability through proactive and predictive operations.
Role type
Senior Technical Authority (Transmission & Network Operations)
Builds
End-to-end service assurance, fault resolution, and automation enablement for Mobile, Residential, and Enterprise networks.
Domain
Telecom / Enterprise Networks / Transmission (DWDM/OTN/SDH/Microwave)
Required skills
L2 troubleshooting (DWDM, OTN, SDH, Microwave, Ethernet), optical parameter configuration, fault correlation, major incident leadership, ANO/automation principles, KPI monitoring, customer escalation management, RCA, preventive maintenance.
Preferred skills
AI/ML-driven insights, cross-domain coordination, standardisation of processes, technical documentation (KSS, MOPs).
Technologies
DWDM, OTN, SDH, Microwave, Ethernet, EMS/NMS, Netcool, Excel, Word, PowerPoint.
Responsibilities
Analyse and troubleshoot end-to-end service flows across RAN, Transport, Core, and IP/MPLS; Troubleshoot DWDM/OTN, SDH, Microwave, and Ethernet transport networks; Assess and map network faults to customer impact; Monitor throughput, latency, packet loss, and utilisation using performance tools; Drive fault detection, correlation, self-healing, and closed-loop automation; Lead customer escalations, incident communications, and RCA forums; Lead major incidents and problem management coordinating multi-vendor teams.
