Manager-Senior Network Specialist -Bangalore VOIS
Core
Provide 3rd Line support for complex LAN and WAN environments, resolving high-severity incidents and driving root cause analysis for multi-vendor network infrastructures.
Role type
Senior Network Specialist (3rd Line Support)
Builds
Reliable and high-performance Managed LAN and WAN services for Vodafone Group and partner markets.
Domain
Telecommunications / IP Networking
Required skills
TCP/IP, routing, switching, QoS, MPLS VPN, Cisco ASR/ISR/CRS, Nokia/Alcatel SR 7xxx, Juniper ERX, ADVA/Overture platforms, ITIL processes, incident management, root cause analysis, technical documentation
Preferred skills
Experience with Remedy, Cramer, service provider platforms, working under pressure, cross-functional collaboration
Technologies
Cisco GSR, ASR, CRS, Alcatel/Nokia 7750 SR, MPLS VPN, L3 VPN, pseudowires, VPLS
Responsibilities
Deliver 3rd Line support for complex LAN and WAN problem tickets, provide last-level technical support prior to escalation to vendor TAC teams, conduct root cause analysis for complex incidents, support 24x7 technical on-call responsibilities, troubleshoot MPLS VPN technologies, provide input on software and security vulnerabilities for network devices
Seniority
Senior, hands-on IC
