IT Operations Specialist (m/f/d) for Vantage Towers
Core
L2 operations specialist for ServiceNow platform ensuring high availability, stability, and modernization of IT management solutions.
Role type
Senior ServiceNow Administrator / Platform Engineer
Builds
IT management solutions (ServiceNow CSM/LIRA) for telco infrastructure
Domain
Telecommunications / IT Operations
Required skills
ServiceNow architecture (CSM, workflows, SLAs, APIs), JavaScript/Glide API scripting, Linux administration, Unix shell scripting, SQL, REST APIs, ITIL processes (Incident/Problem/Change), log correlation
Preferred skills
AWS cloud platforms, SaaS solutions, ServiceNow CSA certification
Technologies
ServiceNow, Linux, Unix, AWS, SQL, JavaScript, Glide API
Responsibilities
Provide day-to-day L2 support, administration, monitoring, and troubleshooting for ServiceNow; investigate and resolve complex incidents via root cause analysis; support ServiceNow configurations, custom applications, workflows, and integrations; support platform upgrades, patches, and releases; drive monitoring, automation, and continuous improvement.
Seniority
Senior, hands-on IC
