IP Engineer 2nd Line Operations
Core
Provide second-line operations support for fixed data and voice platforms, performing preventive and corrective troubleshooting across Packet and Voice Core Network elements to ensure service quality and continuity.
Role type
Senior IC IP Network Operations Engineer
Builds
Reliable network services for Vodafone Group and partner markets
Domain
Telecommunications / IP Core Networks
Required skills
IP services troubleshooting, Linux operations, Wireshark analysis, network trace/log analysis, Cisco equipment management, DNS/NTP/BNG configuration, Python scripting, Ansible automation
Preferred skills
Vendor support coordination, traffic analysis, change management, new technology onboarding
Technologies
Cisco, Linux, Wireshark, Python, Ansible, DNS, NTP, BNG
Responsibilities
Perform second-line incident troubleshooting and coordinate repair activities; Carry out proactive maintenance and health checks of Packet and Voice Core components; Investigate and resolve network-related customer complaints; Perform tracing and debugging across network elements; Conduct complex traffic and protocol analysis; Collaborate with first-line teams to develop fault detection procedures.
Seniority
Mid-level, hands-on IC