German Speaking Call Center Agent - Hybrid
Hybrid
Core
Handling inbound calls for Vodafone Kabel Deutschland customers to address inquiries and identify sales opportunities.
Role type
Customer service representative (inbound)
Builds
Customer support and sales leads for Vodafone Kabel Deutschland
Domain
Telecommunications
Deliverable
client delivery
Required skills
German (fluent), English (basic), inbound call handling, sales identification, customer relationship management, process adherence, objection handling
Responsibilities
Answering inbound customer calls, identifying sales opportunities, maintaining service quality standards, escalating issues to 2nd/3rd level support, suggesting process improvements, managing customer-company balance, handling objections