Portuguese Retail Support Advisor Inbound Voice - Outsource (VOIS)
Core
Inbound voice support for Vodafone Portugal retail stores, guiding store advisors on case resolution, retail operations, and compliance.
Role type
Inbound voice support advisor (B2B)
Builds
Retail operations support and case resolution for Vodafone Portugal stores
Domain
Telecommunications / Retail Operations
Deliverable
client delivery
Required skills
Troubleshooting, problem-solving, SLA management, case management, stakeholder coordination, process compliance
Preferred skills
Experience in voice support, internal stakeholder support, B2B support, telecommunications
Technologies
Telecom provisioning systems, case management tools