VBTS Resilience & Incident Senior Expert
Core
Lead and manage end-to-end Incident Management and Business Continuity (BC) processes, serving as the single point of contact for major incidents to restore services and business operations.
Role type
Senior IC resilience and incident management expert
Builds
Business Continuity Plans (BCP), Disaster Recovery (DR) frameworks, and incident response playbooks
Domain
Telecommunications / IT Service Management
Required skills
Incident Management, Business Continuity Planning, Disaster Recovery, Business Impact Analysis, Root Cause Analysis, Stakeholder Communication, Crisis Management, ITIL Frameworks, Service Level Agreements, Simulation Planning
Preferred skills
ITIL Certification, SaaS/Managed Services experience, Master's degree
Technologies
ITIL, BCP, DR, BIA
Responsibilities
Lead major incident bridge calls and coordinate cross-functional recovery efforts; Establish and maintain Business Continuity Plans and Disaster Recovery frameworks; Conduct Business Impact Analyses to identify critical processes; Drive root cause analysis and implement preventive actions; Plan and conduct BC/DR simulations and tabletop exercises; Monitor and report on incident metrics and service resilience performance.
Seniority
Senior, hands-on IC