Senior Mobility Specialist
Core
Manage day-to-day operations of client EMM systems, build customer environments, and provide technical leadership for major incidents to ensure exceptional customer experience.
Role type
Senior IC Mobility Engineer (EMM/MDM)
Builds
Customer environments using Microsoft Endpoint Manager (Intune), VMware Workspace ONE, Apple Business Manager, and Google Chrome OS device environments.
Domain
IT Managed Services / Mobile Device Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Intune administration, VMware Workspace ONE administration, Apple Business Manager configuration, Google Admin console, iOS device management, Android device management, networking fundamentals, TCP/IP, Active Directory, DNS, SOTI administration, incident management, change management, design documentation (HLD/DDD/LLD), risk and issue register maintenance.
Preferred skills
Experience in an IT managed service provider, shift left initiatives, pre-sales scoping, bid response support, proof-of-concept management.
Technologies
Microsoft Endpoint Manager (Intune), VMware Workspace ONE, Apple Business Manager, SOTI, Google Admin, iOS, Android, Chrome OS, Active Directory, DNS, TCP/IP.
Responsibilities
Act as escalation point of contact for customers and team members; Build customer environments using specified EMM tools; Provide technical leadership for major incidents; Identify inefficient procedures and suggest improvements; Complete time recording and documentation processes; Assist with shift left initiatives; Perform daily checks, monitoring, and monthly reporting; Provide device support for incidents, problems, and change service requests; Collaborate with customers on project delivery and service improvements.
Seniority
Senior, hands-on IC
