Student Experience Manager
Core
Lead a team of Student Experience Advisors to deliver non-academic support, customer service, and campus operations for domestic and international students across the full student lifecycle.
Role type
Student Experience Manager (Team Lead)
Builds
Student support services, campus operations, and student engagement initiatives
Domain
Higher Education / Vocational Education and Training (VET)
Deliverable
client delivery
Required skills
Team management, customer service leadership, student lifecycle management, complaint resolution, policy compliance, stakeholder collaboration, rostering, audit coordination
Preferred skills
Higher Education or RTO experience, international student services knowledge, CRM/Student Management Systems proficiency, Zendesk experience, cross-cultural awareness
Technologies
Zendesk, PRISMS, Student Management Systems
Responsibilities
Lead and manage Student Experience Advisors; plan and monitor strategies to enhance the student journey; collaborate with Facilities and IT for campus support; conduct internal audits for compliance; manage informal complaints and retention initiatives; coordinate campus rosters and events.
Seniority
Mid-Senior, hands-on IC with team management