Software Technical Analyst
Core
Entry-level role introducing new employees to the Ignition ecosystem, developing soft skills, and providing customer service support.
Role type
entry-level software technical analyst
Builds
Ignition ecosystem support and customer service
Domain
industrial automation + software support
Required skills
Ignition subsystems knowledge, SQL databases, Python, networking, Windows/Linux/OSX platforms, virtualization technologies (Docker, AWS, VMWare), bug identification and research
Preferred skills
peer-to-peer training leadership, technical curiosity
Technologies
Ignition, OPC-UA, SQL (MS SQL Server, MySQL, Oracle), Python, Docker, AWS, VMWare, Windows, Linux, OSX
Responsibilities
Support ticket triaging and crafting effective technical support tickets, basic troubleshooting, communicating technical issues internally and externally, participating in structured training programs, conducting Support ticket research and identifying potential bugs, leading peer-to-peer trainings
Seniority
Entry-level, training-focused