Assessment Specialist, Scams
Core
Provide the critical first assessment of scam complaints, establishing facts, identifying regulated entities, and determining jurisdiction under the Scams Prevention Framework.
Role type
Senior IC assessment specialist (financial ombudsman)
Builds
Scam complaint intake and triage system for consumers and small businesses
Domain
Financial services / Consumer protection / Scam prevention
Required skills
analytical skills, sound judgement, empathetic communication, ability to manage robust conversations, ability to work at pace, trauma-informed approach
Preferred skills
ability to identify systemic issues and gaps in industry protections
Responsibilities
Triage complaints by identifying issues and outcomes sought; weigh urgency and complexity to prioritize support; maintain ownership of complaints and provide handover to Dispute Resolution; identify scam methods and refer systemic issues.
Seniority
Mid-level, hands-on IC
