Director, Product Strategy and Operations - Mexico
Core
Build an operating system connecting strategy, investment, execution, customer evidence, adoption, packaging, and business performance for the Product leadership team.
Role type
Director, Product Strategy and Operations
Builds
AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work
Domain
SaaS / IT Management / AI
Deliverable
production ML models | dashboards & analysis
Required skills
portfolio management, SaaS metrics, Pendo strategy, customer research, pricing and packaging, executive reporting, AI tooling and agent building
Preferred skills
Product Management background, commercial mindset, global collaboration
Technologies
Pendo, GPL, PIM
Responsibilities
Operate portfolio planning, product prioritization list and dashboard, governance, dependencies, risks, and Product Business Reviews; Own executive, SLT, and Board-level Product reporting; Own Pendo strategy, instrumentation governance, dashboards, and adoption insights; Operate PIM intake, prioritization, disposition, and customer close-loop practices; Own the Customer Advisory Board operating model, agenda, insights, and follow-through; Maintain use-case, capability, GPL, PMF, and package/SKU mappings; Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis; Build AI agents and workflows to automate reporting and reduce manual work; Act as a high-trust operating partner to identify weak evidence, force decisions, and ensure agreed actions close
Seniority
Director, hands-on IC