Director, Business Operations
Core
Strategic owner of the Product & Engineering operating model, defining methodology, traceability, and executive visibility layers.
Role type
Senior Director, Business Operations (Player-coach)
Builds
Strategic operating model, planning cadences, resource allocation frameworks, and executive dashboards for the Product & Engineering org.
Domain
SaaS / Product & Engineering Operations
Required skills
Operating model design, PDLC framework maturity, resource/capacity planning, OKR/Rocks traceability, executive dashboard strategy, org structure documentation, tooling architecture (Jira/Asana/PagerDuty), AI-assisted automation, change management, executive communication.
Preferred skills
Chief of Staff experience, multi-suite organization experience, program management function scaling, AI/automation integration, change management methodologies.
Technologies
Jira, Asana, PagerDuty, Zendesk-Exalate, AI tools for automation.
Responsibilities
Own PDLC methodology and maturity across the org; design planning cadences (PI/quarterly); drive resource and capacity planning; scale the operating model cross-department; own OKR/Rocks traceability strategy; own KPI and executive dashboard strategy; maintain org structure documentation; implement AI-assisted automation for reporting and processes.
Seniority
Director, strategic ownership with direct reporting
