Customer Service Specialist
Core
Coordinate service visits, schedule appointments, and optimize technician routes for a pest management company.
Role type
Customer Service Specialist (Operations)
Builds
Schedules for field technicians to minimize drive time and distance
Domain
Pest Management / Home Services
Required skills
Scheduling, route optimization, database management, call handling, listening skills, privacy compliance
Preferred skills
Customer service experience, sales experience, Microsoft Office proficiency
Technologies
Windows-based systems, Web-based applications, Microsoft Office
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate systems to track and optimize technician routes; Update and maintain customer database with accurate information; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy.
Seniority
Entry-level to Mid-level, hands-on IC