Customer Care Poker Specialist
Core
Fully remote customer support role delivering high-quality experience to poker and gaming customers across international markets via chat and email.
Role type
Customer Care Specialist (iGaming/Poker)
Builds
Customer support operations for poker and gaming platforms
Domain
iGaming / Online Poker
Deliverable
client delivery
Required skills
Customer support experience, written communication, problem-solving, multitasking, attention to detail, empathy, emotional resilience, adaptability
Preferred skills
iGaming or poker support experience, Freshdesk/Freshchat/Zendesk familiarity, Slack/Jira/Confluence familiarity
Responsibilities
Respond to customer inquiries via chat and email; Provide information on registration, KYC, payments, bonuses, and tournaments; Investigate and resolve issues including identifying product bugs; Escalate complex cases; Document interactions; Meet service-level targets; Collect and communicate customer feedback; Maintain product knowledge