Billing Support Specialist
Remote
Core
Manage billing inquiries, troubleshoot payment issues, and improve billing workflows for technical customers in international markets.
Role type
Senior IC billing support specialist
Builds
Customer billing experience and streamlined support operations
Domain
SaaS / Developer platform / Billing
Deliverable
client delivery
Required skills
Billing process expertise, SQL, technical troubleshooting, asynchronous communication, test case creation
Preferred skills
Experience reproducing technical issues, improving test coverage
Responsibilities
Respond to billing and pre-sales inquiries, investigate payment disputes, triage support cases, escalate complex issues, identify workflow improvements, reproduce technical issues for testing, collaborate with engineering teams