Business Service Officer
Core
Lead and supervise Support Professionals and Service teams within assigned branches to execute strategic priorities, ensure compliance, and manage client service operations.
Role type
Senior IC business service manager
Builds
Client service operations and branch support functions
Domain
Financial services / Wealth management
Required skills
People management, coaching, conflict resolution, budget tracking, process improvement, strategic thinking, compliance knowledge, team leadership, relationship management
Preferred skills
Supervisory experience, talent development
Technologies
N/A
Responsibilities
Lead, mentor, and supervise a team of Support and Service Professionals; Facilitate interviewing, selection, and onboarding of new hires; Manage travel and entertainment expenses and budget forecasting; Identify and implement process improvements to drive efficiencies; Conduct one-on-one coaching meetings for career goal setting and performance management.
Seniority
Senior, hands-on IC