Quality Assurance Manager (Service Review Unit), Vice President
Core
Lead the Quality program for a large organization processing high-volume, time-sensitive transactions across Morgan Stanley and E*TRADE channels, setting vision for a scalable oversight framework.
Role type
Senior IC Quality Assurance Manager (Service Review Unit)
Builds
Scalable quality sampling and oversight framework for Field Services, Home Office, and other business areas
Domain
Financial services / Operations / Quality Assurance
Required skills
Quality strategy definition, macro analytics, risk-based sampling, governance establishment, calibration leadership, closed-loop remediation, distributed team management, AI-enabled process efficiency, stakeholder influence, regulatory compliance (SEC/FINRA)
Preferred skills
Experience with intelligent sampling, automated defect detection, workflow automation
Technologies
Firm-approved AI tools, operating dashboards
Responsibilities
Define and execute an enterprise-scalable Quality strategy; Use macro analytics to identify systemic trends and root causes; Lead and standardize calibration practices; Drive a closed-loop quality improvement model; Lead, develop, and motivate a distributed team across multiple sites; Serve as a visible leader in AI-enabled process efficiency improvements; Represent SRU Quality in governance forums
Seniority
Senior, hands-on IC with people leadership