Banking Investigations & Risk Specialist
Core
Investigate complex consumer banking complaints, lending matters, and regulatory issues to determine root causes and deliver fair outcomes.
Role type
Senior IC banking investigations and risk specialist
Builds
Fair, well-supported resolutions for customers and regulatory agencies
Domain
Consumer banking, lending, and regulatory compliance
Required skills
investigative skills, root cause analysis, regulatory knowledge, case documentation, risk assessment, trend analysis, evidence evaluation
Preferred skills
knowledge of lending/credit products, understanding of consumer banking regulations, familiarity with AI in investigations
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Independently investigate complaints involving consumer banking and lending products; Review account records, transaction history, and supporting evidence; Analyse complex cases and deliver accurate resolutions; Prepare clear responses to customers and regulatory agencies; Maintain complete and well-supported case files; Identify root causes and operational gaps; Classify complaints using established criteria; Escalate credible legal or regulatory concerns; Support complaint risk assessments and gap analyses.
Seniority
Mid-Senior, hands-on IC