PWM Asia Operations Client Servicing, Associate
Core
Act as a key client service and escalation contact for PWM Asia Operations, partnering with business and internal stakeholders to support operational issue resolution, training coordination, metrics reporting and process improvement.
Role type
Associate-level Operations Client Servicing
Builds
Operational workflows, systems, and financial products support for business units
Domain
Financial services, Operations, Product Support & Services
Deliverable
dashboards & analysis
Required skills
Operational workflow knowledge, risk recognition, stakeholder relationship building, project participation, escalation management, training coordination, management reporting, process improvement
Preferred skills
Subject matter expertise in client requirements and operational controls, experience in Operations/middle office/asset servicing, understanding of cash products/OTC derivatives/alternative investments, ability to influence teams outside direct reporting lines
Technologies
Operational systems, financial products
Responsibilities
Execute processes and project activities leveraging knowledge of operational workflows and financial products; Recognize risk and contribute to control enhancements; Build relationships with Operations teams and internal stakeholders; Participate in strategic initiatives; Act as local Operations client service contact for Singapore with backup for Hong Kong; Coordinate training, meetings, and metrics; Produce and analyze management reporting; Partner with regional and global stakeholders to enhance client experience
Seniority
Associate, hands-on IC