Service Manager
Core
Supervise field service technicians to ensure revenue targets, maintain service quality, and standardize pest control routes.
Role type
Mid-level operations manager (pest control)
Builds
Pest control service routes and daily operational workflows
Domain
Home services / Pest management
Required skills
Staff supervision, route optimization, customer complaint resolution, inventory management, scheduling, performance management, regulatory compliance
Preferred skills
Sales and marketing experience, office administration
Technologies
None stated
Responsibilities
Ensure daily assigned revenue is completed, standardize pest control technician service routes, schedule and review daily routes, handle customer complaints, order and maintain equipment and supplies, attract and select high-caliber employees, actively manage performance and motivate staff, maintain appropriate certification and licensing, coordinate training of personnel, maintain truck inventory records, delegate duties and examine work for accuracy.
Seniority
Mid-level, hands-on IC