Branch Operations Manager
Core
Manage a team of Customer Service Representatives and coordinate operations for pest control service technicians across regional branches.
Role type
Branch Operations Manager (Team Lead)
Builds
Customer service operations and pest control service delivery
Domain
Pest Control / Home Services
Required skills
Team management, Customer service, CRM software proficiency, Scheduling, Conflict resolution, Billing administration, Data entry, Microsoft Office
Responsibilities
Manage 3-15 Customer Service Representatives, Coordinate schedules and operations for pest service technicians, Interact with internal and external customers, Solve problems and resolve conflicts with customers, Assist with scheduling, billing, and data entry
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