Customer Service Representative
Core
Handle customer inquiries, schedule pest control services, resolve billing issues, and maintain customer files for HomeTeam Pest Defense.
Role type
Customer Service Representative
Builds
Pest control service scheduling and customer support for HomeTeam Pest Defense
Domain
Pest Management / Home Services
Deliverable
product features
Required skills
Customer service, telephone communication, billing resolution, data entry, conflict de-escalation, basic computer literacy
Preferred skills
Knowledge of pest control processes, familiarity with Route Point software
Technologies
Route Point software
Responsibilities
Answer customer questions and resolve billing issues, Schedule pest and builder related services, Conduct follow-up calls for re-treats, Validate and file technician paperwork, Calm and diffuse angry customers, Enter service notes in system software
Seniority
Entry level
