IT Field Solutions Engineer II
Core
Provide live, hands-on IT support to HVAC Service and Control Technicians working in field conditions (rooftops, mechanical rooms), ensuring reliable access to tools, software, and connectivity.
Role type
Field-facing IT Support Engineer
Builds
Reliable IT infrastructure and connectivity for field technicians
Domain
HVAC industry + IT Field Support
Required skills
Windows 10/11 troubleshooting, networking (TCP/IP, LAN/WAN/Wi-Fi), VPN/remote access, MDM (Intune/Jamf), hardware diagnostics, driver/firmware management, Active Directory, vendor interaction, documentation
Preferred skills
PowerShell scripting, rugged device support, USB/serial communication, HVAC/controls domain knowledge, iOS/macOS support
Technologies
Windows 10/11, Intune, Jamf, Active Directory, PowerShell, Wi-Fi, VPN, USB/serial adapters
Responsibilities
Troubleshoot field technician laptops, tablets, and mobile devices in outdoor/industrial conditions; Support technician-specific software and connectivity (VPN, cellular, Wi-Fi); Manage device lifecycle, imaging, and asset inventory; Provide after-hours on-call support; Travel 25% to customer sites for on-site assistance; Document fixes and build knowledge base content.
Seniority
Mid-level, hands-on IC