Senior Quality Service Engineer
Core
Owns the technical quality program for Field Service Reports and builds/maintains OEM platform maintenance standards for 3-phase UPS, battery, and power distribution systems.
Role type
Senior Quality Service Engineer (Critical Power)
Builds
Technical standards, service procedures, checklists, and report templates for UPS platforms
Domain
Critical Power / UPS Systems / Data Centers / Healthcare
Required skills
20+ years hands-on UPS experience, lifecycle knowledge of UPS platforms, field service report writing, remote fault diagnosis, written communication, cloud-based field service platforms
Preferred skills
OEM factory test or startup experience
Technologies
3-phase UPS systems, batteries, PDUs, STSs, cloud-based field service platforms, CRM
Responsibilities
Own technical quality program for Field Service Reports, build and maintain OEM platform maintenance standards, turn field findings into customer recommendations, provide second-line technical support, review after-hours support call records, lead process improvement, deliver technical training to field team
Seniority
Senior, hands-on IC
