L1 System Administrator | Windows, VMware & Cloud Operations
Core
L1 System Administrator supporting Windows Server, VMware virtualization, and Azure/AWS cloud infrastructure.
Role type
L1 System Administrator (Windows/VMware/Cloud)
Builds
Maintains service availability and operational SLAs for enterprise infrastructure.
Domain
IT Infrastructure Operations (Windows, Virtualization, Cloud)
Required skills
Windows Server operations, VMware ESXi/vCenter, Azure/AWS fundamentals, Active Directory, DNS, DHCP, incident triage, ServiceNow, ITIL processes, shift handover, documentation, basic PowerShell, infrastructure monitoring, backup validation, patching support, disaster recovery basics, infrastructure security basics
Preferred skills
Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, VMware monitoring, enterprise monitoring tools
Technologies
Windows Server, VMware ESXi, vCenter, Azure, AWS, ServiceNow, PowerShell
Responsibilities
Monitor Windows Server availability, alerts, and resource utilization; Perform routine health checks on CPU, memory, disk, and services; Conduct basic troubleshooting for server and connectivity issues; Log and escalate incidents related to AD, DNS, DHCP; Monitor VMware ESXi, vCenter, and VM status; Validate cloud VM health and perform initial troubleshooting; Create and update incident tickets in ServiceNow; Perform initial incident triage and follow documented procedures; Escalate unresolved incidents within SLAs; Support major incident communication and backup status validation; Maintain shift handover notes and operational checklists; Coordinate with L2/L3, Network, Security, and Application teams; Follow ITIL Incident, Change, and Request Management processes.
Seniority
Junior, hands-on IC