L1 PAM Operations Engineer | Privileged Access Management (PAM) Operations
Core
L1 Operations Analyst supporting day-to-day Privileged Access Management (PAM) monitoring, incident triage, and access request processing using Thycotic/Delinea Secret Server.
Role type
L1 PAM Operations Analyst
Builds
Secure privileged access workflows and compliance status for enterprise customers
Domain
Cybersecurity / Privileged Access Management
Deliverable
dashboards & analysis
Required skills
PAM monitoring, incident triage, access request processing, password rotation checks, runbook execution, ITSM ticket management, escalation procedures, shift handover coordination
Preferred skills
CyberArk or BeyondTrust exposure, PowerShell scripting, MFA implementation, access review processes, ITIL Foundation certification
Technologies
Thycotic/Delinea Secret Server, ServiceNow, Active Directory, Windows/Linux
Responsibilities
Monitor PAM dashboards and alerts for failed jobs or rotation issues; Log and track privileged access requests via ITSM workflows; Perform initial troubleshooting using approved runbooks; Escalate unresolved incidents to L2/L3 within SLAs; Coordinate 24x7 shift handovers across APAC, EMEA, and NLAM regions
Seniority
Junior, hands-on IC